2010
A message
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Lesley Ciarula Taylor Staff Reporter
Steve Jobs, after saying five times that Apple wasn’t perfect, promised free cases and refunds on Friday for iPhone 4 customers unhappy about the “death grip” that blocks the smartphone’s antenna.
“We’ll send you a free case,” said Jobs at an unprecedented news conference to answer rising complaints about Apple Inc.’s latest product. “And if you’re still not happy, you can bring your iPhone 4 back undamaged for a full refund.”
In his trademark black sweater, a defensive Jobs said, “When we have problems like this and people criticize us, we take it really personally. But the data supports the fact that the iPhone 4 is the best smartphone in the world.”