Autospeak-Straight Talk contains articles covering digital and social media marketing social communities and events marketing

Have you overlooked the potential of harnessing and combining your own social network or community in a niche social community network with your overall social brand strategy?
The benefits that these networks will bring are the most cost effective way in which to engage, retain, manage and form alliances with your community members that will not only foster retention but promote your brand in the most positive ways imaginable.

Companies with private social networks can experience better employee relations, customer service, reduced customer complaints and even higher brand loyalty. Think of having a central place in which to read and understand your customers’ concerns, wants, needs and expectations.

Onsite social networks can also connect to onsite/online events marketing allowing businesses their customers, employees and event sponsors to manage their own profiles – including creating their own content– which can all be administered with specified permissions tools. This “conglomerate”-style online network harnesses the power of multiple which acts like a magnet to attract search back to one central place- your site.

An onsite social network offers many benefits for you as a business, your employees and the customer that cannot be duplicated elsewhere-providing a win-win situation for all.

Below I have outlined some examples of how you can setup and implement an onsite social community to start reaping the multitude of benefits and good will through engagement, referrals and recommendations that no other form of marketing or rewards program can offer. The possibilities are only limited to your creative ideas and can benefit any business.

Community Members:

Existing members will automatically be made members and sent an e-mail to inform them. How many existing customers do you already have in your database?

New customers will automatically become members of the community as part of the benefit of doing business with your company.

Site visitors will be invited to join to enjoy member benefits who can be nurtured for future business.

Member Benefits:

Discounts on  purchases

Discounts on Extended Warranties, Maintenance Contracts and/or Services

Discounts on financing

Drawing, contests and Special Offers:

Have a monthly drawing for $$$ In free services and or product discounts that broadly cover individuals current needs that members can entered every month with their e-mail to keep members engaged and visiting your site. Take a picture of winners, see PhotoRep, get a testimonial and post it to your Customer Satisfaction Page and Social Media Sites.

The upside potential of having and utilizing an onsite community to engage and interact with customers are enormous. Showing your existing and potential customers that you will be there before and after the sale will create a customer centric culture that will foster customer loyalty that will extend across all your earned and social media to benefit you and your customers each and every day .

By William Cosgrove

Also read Social Networking at Its Best

(Photo courtesy of personalitytutor.com)

5 Lead Generation Trends to Boost Your Business

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(Posted on May 28, 2014 at 01:07PM )
PictureWhether you’re a solopreneur or a Fortune 500 company, you have the same goal for your business: getting paying clients. Lead generation is the process for gathering leads in hopes that some (or all!) become paying clients. As well as being the first stage of the sales process, lead generation is probably the most essential part. Having leads in your pipeline ensures you have potential clients – and business survival – down the road.

Lead generation occurs in one of two ways:

Outbound: People become leads as a result of being contacted by someone from your company. Examples of outbound marketing include engaging on phone calls; appearing at events, tradeshows, or other live events; sending printed company collateral through the mail; conducting face-to-face meetings.

Inbound: People become leads as a result of finding your business online and indicating their interest through online means. Examples of inbound marketing include using SEO (Search Engine Optimization) to optimize your website(s); creating content in the form of blogs, images, and/or web videos; building a following, then engaging them on social media; or emailing content about your company.

Your business may prefer using one or both of these lead generation methods as a way to gather quality leads. Which one is better? Only you can answer that question, and your final decision doesn’t have to be set in stone. Factors such as budget and staffing resources, as well as personal preferences, usually weigh into these decisions. And sometimes a little old-fashioned trial-and-error helps, too.

Have you hit a lull in your business or maybe just need more clients? If so, it’s time for your business to start bringing in more leads. These are 5 of the latest trends companies of all sizes are using for accomplishing successful lead generation – inbound, outbound, or both.

Inbound Lead Generation Trends1) Content creation and distribution…they’re still ruling as “king” and “queen”The content marketing trend isn’t new, but content strategy changes regularly due to activities such as Google algorithmic updates.

“Content Marketing is an emerging trend that’s utilized by 78% of B2B marketers. This practice of creating and distributing relevant and valuable content such as blog posts, whitepapers, case studies, and infographics to attract, acquire, and engage new customers is seen as the future of B2B marketing.”

http://www.mediahorizons.com/blog/item/260-b2b-lead-generation-trends-for-2014

Content creators need to generate high-quality articles and posts which make their blogs stand out from the millions already out there. To top it off, they must also create quality content that search engines love. It’s not easy, but certainly worth it when your efforts pay off in the form of lead generation.

2) Don’t rule out social media for lead generation…yet92% of marketers in a recent Social Media Examiner report think social media is important for their business. With this high of a percentage, it’s probably safe to say that most marketers want to get better at using social media.

Within the same survey, 89% of the marketers indicated they wanted to master social media skills so they can best engage with potential clients through the platforms.

3) Why Using Marketing Automation Software Isn’t a Bad IdeaMore businesses have started using marketing automation for their more mundane sales-related tasks, such as email. Once businesses begin automating, they realize how efficient – and effective – marketing automation can be for lead generation. As well, when they automate those mundane tasks, they have more time to focus on those activities which require human engagement.

The following stats, as originally listed in a recent article for the Callbox blog, show promising data for using marketing automation for lead generation:


  • Companies using marketing automation source 45% more pipeline than those who don’t use marketing automation – Marketo
  • 70% companies declare that marketing automation met or exceeded ROI expectations – Focus
  • Full deployment of marketing automation reduces close rates from 1:221 to 1:20 – Marketo
  • 350% return on investment and 100% annual revenue growth while saving $400K and generating $2MM in incremental gross revenue – Acteva
  • Marketing automation provides 225% increase in prospect volume that convert to sales opportunities – ShipServ
  • Using marketing automation causes 3x more leads passed to sales after one month – Marketo
  • Marketing automation reduces ignored leads from 80% to 25% – Bulldog Solutions
  • Companies that automate lead management see over 10% increase in revenue in 6-9 months – Gartner Research
  • Marketing automation-generated personalized emails improve click-through rates by 14% and conversion rates over 10% – The Aberdeen Group
Outbound Trends4) Newer technology makes executive events, conferences, and tradeshows a lead generation win-winHosting and attending executive events, conferences and/or tradeshows never goes out of style. People still crave the lure of face-to-face networking, not to mention the swag. Virtual events, such as webinars, provide the same benefits as real-world events, but without the hassle of traveling or crowds.

For real-world events, companies are seeing easier and faster lead generation through innovative, new technologies such as NFC (near field communication). Remember the old-fashioned fishbowl approach, where you dropped your business card into it for a chance to win a prize? On the flip side, someone had to go through each of those cards and either call or email each person in hopes of generating a lead.

NFC simplifies and speeds up the process…with the swipe of the attendee’s wrist, you gather the data they provide at registration in a matter of seconds. You know right away whether you have a quality lead and prospective client. And attendees still walk away with plenty of swag.

5) Cold calling and telemarketing are still hot ways to generate leadsNot many people enjoy making cold calls, but no one has died from it. An even better argument for picking up the phone? Results prove that phone calls and telemarketing are among the most effective means of lead generation.

Tips for cold calling include the following:


  • Study and rehearse your scripts; improvise when necessary
  • Know rejections aren’t personal
  • When possible, research prospects before calling them
With practice and experience, you’ll be a cold calling pro in no time.

Which lead generation trends do you think are here to stay? I would love to hear your ideas and suggestions. Feel free to leave your comments below.


Image courtesy of Stuart Miles / FreeDigitalPhotos.net

BY JENNIFER HANFORD

Also Read Social Networking At Its Best

User Generated Content Preferred Over TV By Millennials

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(Posted on Mar 17, 2014 at 03:50PM )

According to Crowdtap, partnered with Ipsos Media surveying 839 millennial men and women online, millennials reported spending roughly 18 hours of their day engaged with media, often viewing multiple devices simultaneously. Whether it’s called peer-created content, consumer content or user generated content (UGC), the research found that millennials spend 30% of their media consumption time with content that is created by their peers.

This exceeds television consumption and is rivaled only by the time spent with all traditional media types (TV, print, radio), a combined 33%. Millennials are also committed to engaging with social media on a daily basis above all other media types.

Millennials spend more time with User Generated Content than with TV

Share of Daily Media (All Media Types;17.8 hours)

% of Time Spent

Media

20%

Browse the internet / go online

13%

Watch TV (live)

10%

Watch TV (pre-recorded)

10%

Play computer or video games

7%

Go to the movies

7%

Listen to the radio

3%

Read print magazines / newspapers

 

Share of Daily Media Time (UGC; 5.4 hours)

% of Time Spent

Media  

18%

Social networking & content (FB, Instagram, LinkedIn)

6%

Use e-mail, text, chat, texting apps

6%

Talk with others about news / products /brands

Source: Ipsos MediaCT/Crowdtap Jan 2014


Millennials prioritize social networking above other media:

Daily Use of Media Types

Peer Generated

 

Format

Use Daily

Social Networking (eg. FB, LinkedIn, Inst...)

71%

E-mail, text, chat, texting apps

49%

Talk about products/brands

39%

Watch video clips (eg. YouTube)

35%

Read peer reviews (eg. epinions)

18%

Blog online, post to bulletin boards, etc.

15%

 

Other Media

 

Watch TV (live)

60%

Listen to Radio (broadcast/streaming)

53%

Retrieve news, weather, scores

47%

Watch TV (pre-recorded)

46%

Visit news media sites

37%

Read blogs, bulletin boards, etc.

29%

Read print magazines or newspapers

18%

Get product info/buy from a company

17%

Read professional reviews (CNET, etc.)

15%

Banner ad

12%

Source: Ipsos MediaCT/Crowdtap Jan 2014

Given millennials’ advertising savvy and skepticism around media, it is important to deliver a message through trusted sources, says the report. Millennials report that information they receive through UGC is highly trustworthy and trusted 40% more than information they get from traditional media sources (TV, print & radio), including newspapers and magazines.

Specifically, conversations with friends and family are the most trusted UGC format, followed by peer reviews. Conversations with friends and family are trusted 2:1 over TV and radio and almost 4:1 over banner ads. Brands looking for consumers to trust their marketing can no longer rely on tradi­tional media to communicate their messages to consumers. In today’s landscape, it’s peer-created content, or “consumer to consumer marketing,” that drives trust.

The correlation between trust and influence is revealed in the 2013 Annual Edelman Trust Barometer Study, says the report, which finds that trust leads to influence. The more trusted the source of a message, the more likely it will have a positive impact.

Media Trustworthiness (UGC 59%)

Format

% Most Trusted

Product/brand conversations with friends/family

74%

Peer reviews (e.g., epinions)

68%

E-mail, text, chat with friends/family

56%

Social networking & content (FB, Instagram, LinkedIn)

50%

Blogs, bulletin boards, forums, etc.

48%

 

Other media 39%

 

Professional/industry reviews (CNET, etc.)

64%

Product info/buy products from a co. website

49%

Print magazines or newspapers

44%

Online magazines or newspapers

40%

Radio

37%

On TV

34%

At the movies

28%

Banner ads

19%

Source: Ipsos MediaCT/Crowdtap Jan 2014

With 18 hours of media consumption a day, across multiple screens, with channel flipping, tabbing and page turning, it’s a wonder anything stands out and makes a lasting impression, notes the report. Marketers rely on creative to break through the clutter, but often it’s a combination of creative and the right delivery channel. For millennials, user generated content is more memorable than non-user gener­ated content, with peer-created content, including conversations with friends/family and peer reviews standing out the most.

Percent Finding Media Type Memorable

UCG  50%

 

Media Type

% Finding Memorable

Professional/industry reviews (CNET, etc.)

47%

On TV

47%

Product info/buy products from a co. website

42%

Print magazines or newspapers

38%

At the movies

37%

Radio

33%

Online magazines or newspapers

32%

Banner ads

26%

 

Other Media 37%

 

Product/brand conversations with friends/family

67%

Peer reviews (eg., epinions)

53%

Social networking & content (FB, Instagram, LinkedIn)

50%

E-mail, text, chat with friends/family

46%

Blogs, bulletin boards, forums, etc.

40%

Source: Ipsos MediaCT/Crowdtap Jan 2014

UGC uniquely provides marketers greater access to millennials’ time, a trusted channel to deliver brand messages and a memorable experience. The combination to deliver all three makes UGC more influential on millennials’ product choices and purchase decisions than traditional media.

Percent of millennials who say media type has influence on purchase decision:

  • User Generated Content   53%
  • Traditional Media   44%
  • Banner Ads   23%

Concluding, the report says that professional influencers have the reach and resources to create and share quality content. Consumer influencers have personal relationships that enable their recommendations to carry weight. Together, this combination can drive both reach and powerful influence. As brands continue to aggregate types of influencers and refine their strengths, these programs will likely become a fundamental component of most marketing strategies.

By Jack Loechner,
Center for media Research

Your W.I.T.T.S hold the keys to Social Success

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(Posted on Feb 28, 2014 at 01:35PM )
There is not a more cost effective way to leverage your W.I.T.T.s  than by including an Onsite Community as part of your social and digital marketing mix and the advantages are real and the reasons all around us.

Crowdsourcing is the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people from the online community.

Crowdsourcing is best achieved at scale by first using your W.I.T.T.S to pull it all together into a social networking ecosystem that is managed, monitored and revolves around one central location-Your company website.

By now you are probably wondering “what is W.I.T.T.S?” W.I.T.T.S is the first step in forming a truly effective social networking ecosystem.

1.       First Identify the influencers Within your community and rank them in order of importance and

2.       Turn those Influencers within your community into advocates of the firm by

3.     Marketing To these influencers with special incentives to increase awareness of the firm within the community and finally

4.       Marketing Through your community using the influencers within your community to increase market awareness of your company amongst target markets.

Exactly what is included in Influencer Marketing depends on the context (B2C or B2B) and the medium of influence transmission (online or offline, or both). But it is increasingly accepted that companies should be identifying and engaging with influencers.

As marketing experts Keller and Berry note, " Business is working harder and paying more to pursue people who are trying to watch and listen less to its messages." Targeting influencers is seen as a means of amplifying marketing messages, in order to counteract the growing tendency of prospective customers to ignore marketing.

Onsite social communities and newsletters are an effective and low cost method in which to engage with and learn from influencers both in B2C and B2C.

Social Communities allow businesses not only to connect and follow and market to existing customers but also to engage with their employee base. This is a centralized way in which to communicate with, retain and turn your existing customers and employees into marketing influencers.

But a large part of the problem is that many companies view social technologies as yet another tool to be implemented rather than as an enabler of organizational and marketing transformation.

It is said that one in every 10 Americans is what they call an "influential." These people have a tremendous impact on the rest of society because their ideas and opinions are sought out by the friends, family and community members around them. The conversations they hold and the examples they set have the power to shape your community's and hence your social networking ecosystems behaviors and attitudes as a whole.

Based on this, how many untapped influential customers might already be in your database. And by finding and utilizing those existing untapped influencers and making them an advocate for your business is a treasure waiting to be utilized.

By using your W.I.T.T.S as a base from which to launch your crowdsourcing, you will have created a permanent infrastructure to form most effective social networking ecosystem that will live on and survive all the trending fads that are inconsistent and constantly being replaced.

Also read Online Community Benefits

William Cosgrove
Bill Cosgrove Straight Talk
 Social Communities can redefine the customer experience and how businesses interact with their customer base by taking rewards programs, customer service and feedback to a whole new level. Onsite Social Communities shifts customer support and service to being part of the brand marketing mix.

Onsite Communities brings together the customer's voice with data from enterprise systems such as CRM. In addition to other benefits, engaging customers in community also drives transparency and openness - attributes that modern consumers increasingly expect. In these days of information overload, many people are simplifying their lives to focus on their particular interests.
 
Creating a private social networking platform connects your loyal like-minded customer base in a single-focus environment, enabling them to exchange ideas and develop groups and ultimately strengthen your customer base.

Social Communities are a perfect platform in which to show your members your appreciation and dedication to serving them by offering members specials on purchases, service and financing all geared toward customer retention and satisfaction.
 
Companies with private social networks can experience better customer service, reduced customer complaints and even higher brand loyalty due to brand ambassador programs. Think of having a central place in which to read and understand your customers’ concerns, wants, needs and expectations.

As your community strengthens, your brand’s momentum becomes energized, resulting in increased word-of-mouth marketing and increased sales. The result is a powerful onsite socialcasting platform disseminating these interactions across the social and search spectrum.
 

Social networks also connect to events marketing allowing businesses their customers and event sponsors to manage their own profiles – including creating their own content, updating their company news and social media – which can all be administered with specified permissions tools. This “conglomerate”-style online network harnesses the power of multiple content writers which acts like a magnet to attract search back to your site.

Although your social brand strategy is important, don’t overlook the potential of harnessing your own community in a niche social community network. An onsite social community offers many benefits for you as the business and the customer that cannot be duplicated elsewhere-providing a win-win situation for all.

One Big Broadcast is a pioneer in Social Community and Events marketing technology which is part of our Integrated Digital Marketing solutions.

William Cosgrove

Pew: Social Networking Usage By Age

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(Posted on Aug 16, 2013 at 07:08PM )
The Pew Internet and American Life Project has released a study that looks at the usage of social networking by age group.

This isn’t the first time this kind of study has been done but this one has two things going for it. The first is that it is current. The second is that it comes from Pew, which we have found to be one of the truly unbiased research outfits in the market. Current and not being spun as some kind of PR is appealing to us.

First, a look at overall use of social networking by age.
Picture
 
With 72% of overall Internet users using social networking sites it appears as if social media has truly arrived. But to whom? As one might guess, the younger the age the greater the saturation of social media use. But the spike in use of older age groups is interesting for sure. As marketers it’s critical to not assume that social media is just for the youngsters. That’s a mistake that no marketer should make these days.

Now let’s take a look at Twitter.

 
Picture
by FRANK REED
Overall adoption seems low at 18% but considering the nature of Twitter, how it works and the ‘learning curve’ around it it may have a lower ceiling just by its very nature. Of course, with Twitter supposedly driving so much news these days that is a little scary since not everyone is using it to report and gather data so the potential for elitism is high. That gets compounded further with the bulk of Twitter users falling into the 18-29 age range.

Once again, is this data shocking? Not at all but it’s important to grasp who is using social networking so that it may be applied appropriately by marketers and others who are looking to reach specific groups with their message.

Were you surprised by these numbers? If so, what make you look twice? If not, what do you make of the findings?
By Frank Reed

DealerNet Services